Promotion of Access to Information Act (PAIA)
This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000). JUST4DIETITIANS is an online platform that provides resources for dietitians. This manual serves to inform members of the public of the categories of information we hold, and which may be disclosed after evaluation of an access application.
Manual Availability & Contact
Our Information Officer
All requests should be directed to our Information Officer:Name: Nicola Mostert, Director
Phone: 082 571 4874
Email: nicola@just4dietitians.com
Email: nicola@just4dietitians.com
Availability of this Manual
Copies of this manual are available:
On our website: www.just4dietitians.com
At our reception desk: Dynarc House, 31 Courtenay Street, George, 6529
On request from our Information Officer
From the SAHRC or the Information Regulator
External Resources
Need more help?
For more on the Act, contact the SAHRC. Additional information is available under business laws like the Companies Act, VAT Act, Consumer Protection Act, and POPI Act.Postal: Private Bag 2700, Houghton, 20141
Phone: +27 11 877 3600
FAX: +27 11 403 0625
Website: www.sahrc.org.za
How to Request Records
Submitting a Request
Requests for access to records must be made on the prescribed Request Form (Annexure A).When a record is requested, the following applies:
The Request Form must be completed with all details, including the right you want to protect and why the information is required.
If acting on behalf of someone else, their authorizing signature and verification (like an ID) are required.
You must state the format in which you want to access the information (e.g., paper copy, electronic copy).
Access may be refused on grounds stipulated in the Act, such as protecting confidential information or commercial secrets.
Security & Processing
Information Security Measures We store information securely to protect against unauthorized access or tampering.
We do not keep any physical records of our clients.
Copies of records are kept electronically, are password protected, and are encrypted.
Electronic records are maintained on office computers with regularly updated security software.
Staff are trained to utilize good practices to keep electronic information reasonably secure.
We do not have any planned trans-border flow of personal information.
Categories of Records Held
Records We Maintain
We hold records in various categories, subject to evaluation processes before disclosure:Internal/Business: Founding documents, policies, financial records, and operational procedures.
Personnel: Records of employees, locums, contractors, employment contracts, and performance records.
Clients: Client lists, agreements, consents, needs assessments, and financial information.
Suppliers/Service Providers: Contracts, NDAs, delivery records, and communications.
Technical & Third Party: Manuals, product registrations, and third-party information in our possession.
Fees & Timelines
Prescribed Fees
The following applies to requests other than personal requests:A prescribed fee of R50 must be paid before the request will be processed.
If preparation of the requested record takes more than 6 hours, a deposit of not more than one-third of the access fee is payable.
Records may be withheld until all fees have been paid.
Requesters may lodge a court application against the payment of the fee/deposit.
Timelines
An answer on a request must be provided within 30 days. If not granted, the requester can approach the courts within 30 days.External Resources
Need more help?
More information on how the Act works can be obtained from the South African Human Rights Commission (SAHRC)Postal: Private Bag 2700, Houghton, 20141
Phone: +27 11 877 3600
Fax: +27 11 403 0625
Website: www.sahrc.org.za
Additional Information
Information is also available in terms of various business legislation, including the Companies Act, Value Added Tax Act, Consumer Protection Act, and the Protection of Personal Information Act